Frequently Asked Questions
What is the best way to contact you?
Email works best. Drop us a line at firstname.lastname@example.org. Or call 603-843-8265 anytime. We may not always be available to take your call, but your business is very important to us. Please leave a message and we promise to get back to you within 24 hours. Same goes for emails.
Do you charge for shipping?
Yes. Shipping usually will be calculated at the time of checkout. Other times, shipping costs will be calculated and agreed upon via written or verbal quote. Our quotes are usually FOB our shipping point.
After I place an order, how long does it take to ship out?
After your order is placed, it usually takes 2-3 business days to process and package your order for shipment.
Do you ship overseas?
No. We currently ship within the United States only.
Do you ship via USPS?
We do...but usually only for smaller orders. For larger or heavy orders, we usually use UPS or other delivery options.
Do you have a retail location?
No. We currently offer online e-commerce products via our web site www.rebelmetals.com. We also fulfill orders placed by telephone or email. In
the future, we may open a store and maintain a physical location.
What is a Mill Test Report? And can I get one?
Yes, you can get one. They are available upon request. An MTR or Material Test Report is documentation from a testing facility that usually shows the chemical makeup and physical strengths/properties of materials required to meet certain ASME (American Society of Mechanical Engineers) and ASTM (American Society for Testing and Materials) grades. This document shows the percentage of alloys used in manufacture, the tensile strength, the yield strength, reduction of area, elongation, and hardness of a metal.
What credit cards do you accept?
We accept Visa, MasterCard, Discover and American Express. Pre-paid gift cards are also welcome.
Do you accept COD payment?
Yes, but only with prior approval from us.
Do you offer other products that are not listed on your web site?
Yes, email us at email@example.com. We are capable of supplying many metal products not listed on our web site.
Do you have access to other services, such as centerless grinding, plasma cutting, polishing, water jet cutting, laser cutting, or machining?
Yes. We have access to these value-added services- and others too! Drop us a line at firstname.lastname@example.org. We can answer your questions and provide solutions for your next project.